Change / Pause / Cancel

If you wish to change, pause or cancel your flower subscription please login to your customer account. You can find the necessary links in your confirmation emails.

If you prefer you can also contact us at orders@yolly.co.uk.

All changes to your subscription orders must be made by midday on Tuesday for deliveries that Thursday, and midday on Wednesday for deliveries that Friday. Any changes made after that will come into place for your next nominated delivery.

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Subscription Payments

All subscription flower payments will be taken the date of your initial subscription order.

We accept credit and debit cards. We can assure you all payments are processed securely by Shopify payments. We do not store or have any access to credit or debit card details.

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Subscription Bouquets & Deliveries

As always, Yolly flowers are seasonal and sourced sustainably, so will differ to the images shown online to reflect the seasons.

Subscription deliveries are £5.95, which will be automatically added to each payment.

If due to events outside our control or adverse weather conditions your delivery will be later than arranged or need to be cancelled we will endeavour to contact you as soon as possible to discuss options.

If for any reason we are unable to fulfil your flower order a refund in full will be made.

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Can You Do Re-Deliveries?

Due to our produce being perishable, unfortunately we cannot offer DPD redelivery. It is the customers' responsibility to offer a safe place or an alternative option via the DPD app that is sent to the recipient prior to delivery.

If the second attempted delivery fails due to the recipient not being in, the product will be returned to us for composting, and no refund is offered.

Please therefore ensure a correct address is provided with the an accurate contact number when placing your order.

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Are Your Flowers Seasonal?

Our flowers are 80% seasonal & British-grown from February to November. We work with a number of incredible suppliers and growers across the country and locally. We are proud to have built these relationships lovingly over the last 15 years. However, for transparency, during Summer we do also use both Dutch and Italian suppliers when the weather fails us, and during the Winter months too. In both instances, I always source incredibly beautiful flowers from these suppliers.